Sentinel Professional Network Privacy Policy
Thank you for joining the Sentinel community of building repair professionals.
At Sentinel, we understand that trust is the foundation of any professional network. Our community of Service Requesters and Service Providers relies on us to protect their information while enabling the excellence-focused connections that make our network thrive.
This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your information when you participate in our professional network at asksentinel.ai (the "Network"). Whether you're a property professional seeking reliable repairs or a skilled craftsperson providing services, this Policy covers how we handle your data with the same care and attention to detail we bring to every aspect of our professional community.
By joining Sentinel, you acknowledge that you understand, accept, and consent to the terms of this Policy. If you don't agree with any part of this Policy, we respectfully ask that you not participate in our Network.
Our commitment to you
We treat your information with the same respect we show our professional network members. This policy explains exactly how we collect, use, and protect your data to maintain the trust that makes our community of building repair professionals possible.
What Information We Collect
Professional Profile Information
When you join our professional network, we collect the information needed to verify your credentials and connect you with the right opportunities. Service Providers share business licenses, insurance certificates, professional certifications, and work portfolios. Service Requesters provide property details, authorization credentials, and organizational information.
This professional information helps us maintain the quality standards our network is known for—ensuring every connection leads to excellence in service delivery.
Network Activity and Communications
As professionals collaborate through our network, we maintain records of project requests, service completions, professional communications, and quality assessments. This includes project specifications, work documentation, photos of completed repairs, and the professional reviews that help our community members make informed decisions.
QR Code Professional Access
When tenants use our QR codes to request services, we connect them directly to verified professionals while protecting their privacy. We collect only the property information needed to route the request to the appropriate network member's account.
Platform Usage Information
Like any professional platform, we automatically collect technical information to ensure smooth operation—IP addresses, device information, browser details, and usage patterns. We use cookies and similar technologies to personalize your professional experience and improve our network's functionality.
Simply put
We collect the professional information needed to maintain our network's quality standards, facilitate excellent service connections, and continuously improve the experience for our community of building repair professionals.
How We Use Your Information
Facilitating Professional Excellence
Your information enables the core mission of our professional network: connecting property professionals with skilled craftspeople who deliver exceptional work. We use your data to verify credentials, match service needs with provider expertise, facilitate professional communications, process payments fairly, and maintain the quality standards our network represents.
Community Development and Growth
We analyze network patterns and member feedback to strengthen our professional community. This insight helps us identify what makes our network valuable and how we can better serve both Service Requesters seeking reliable repairs and Service Providers building their professional reputation.
Professional Communication
We communicate with network members about service opportunities, completed projects, network updates, and community developments. We may also share insights about industry trends and network enhancements, always with your professional interests in mind. You control your communication preferences entirely.
Network Integrity and Professional Standards
We use member information to maintain the high standards that define our professional network—preventing fraud, investigating quality concerns, resolving professional disputes, and ensuring every interaction reflects the excellence our community is built on.
Simply put
We use your information to make our professional network work seamlessly—connecting the right professionals, maintaining quality standards, building community, and ensuring every member has an excellent experience.
How We Share Your Information
Professional Network Connections
Our network thrives on professional transparency. Service Requesters and Service Providers can access each other's relevant professional information—contact details, credentials, project specifications, location information, and quality ratings. This transparency enables the informed professional relationships that are the foundation of excellent service delivery.
Trusted Professional Partners
We work with carefully selected service providers who help us operate our professional network—payment processors, hosting providers, communication tools, and quality assurance systems. These partners are held to the same professional standards we maintain and can only use member information to support network operations.
Legal and Regulatory Compliance
We may share information when required by law, to respond to legal requests, prevent fraud, or protect the safety and professional integrity of our network members.
Network Evolution
Should Sentinel join forces with another organization or be acquired, member information may be part of that transition. We would notify our professional community of any such changes and ensure continued protection of member data.
Simply put
We share information to make professional connections possible, when trusted partners need it to support our network, or when legal requirements demand it. We never sell member information to marketers or advertisers—our network's value comes from professional excellence, not data monetization.
Work Documentation and Professional Records
Project Documentation
Our professional network relies on thorough documentation of completed work. Members may upload photos, videos, and detailed records of repair projects. This documentation serves multiple purposes: quality verification, professional portfolio building, dispute resolution, and maintaining the high standards our network represents.
Professional Property Privacy
We understand that work documentation may show sensitive commercial spaces and building systems. Access to these professional records is strictly limited to the Service Requester, the Service Provider, and Sentinel quality assurance team when needed for network integrity or dispute resolution.
Professional Usage Rights
When you contribute work documentation to our network, you grant us permission to use it for network operations, quality verification, and dispute resolution. We won't use your professional work for marketing without your explicit consent—your excellent work speaks for itself within our professional community.
Simply put
Professional documentation helps verify the excellent work our network delivers and resolves any questions about service quality. We're careful about who can access these professional records and respect the confidential nature of commercial properties.
Financial Information and Professional Transactions
Secure Payment Processing
We use trusted, secure payment processors to handle all financial transactions between network professionals. While we maintain billing records for account management, your complete payment details are securely stored by our payment partners, not directly by us.
Professional Financial Records
We maintain comprehensive records of payments, fees, and transactions for accounting, tax compliance, and professional dispute resolution. This includes project costs, network fees, payment timing, and the financial transparency that enables trust between professional network members.
Professional Dispute Resolution
When payment disputes arise between network members, we review transaction records and professional communications to facilitate fair resolution. Our goal is always to maintain the professional relationships that make our network valuable.
Simply put
We handle payments securely through trusted processors and maintain the financial records necessary to support professional transactions and resolve any payment issues fairly.
Your Professional Control and Rights
Professional Profile Management
You maintain complete control over your professional profile, preferences, and network settings. Update your credentials, contact information, payment methods, and communication preferences anytime through your professional dashboard.
Communication Preferences
Choose exactly what communications you receive from our professional network. While we'll always send essential account and safety notifications, you control all other professional communications and network updates.
Professional Data Access and Control
Request access to all information we maintain about your professional network participation, or ask us to remove your profile and associated data entirely. Some information may be retained for legal compliance or network integrity, even after profile deletion.
Technical Preferences
Control cookies and similar technologies through your browser settings, understanding that disabling certain features may affect your professional network experience.
Simply put
Your professional information belongs to you. Update it, control communications about it, and even remove yourself from our network entirely—you have complete control over your professional data.
Protecting Your Professional Information
Professional-Grade Security
We protect member information using industry-leading security measures—encryption, secure servers, access controls, and comprehensive monitoring. Our team receives regular security training, and we continuously monitor for any threats to our professional network's integrity.
Realistic Security Expectations
While we implement the strongest available protections, no internet-based system offers absolute security. We're committed to using the best available methods to protect your professional information and maintaining transparency about our security practices.
Professional Incident Response
If a security incident affects member information, we'll notify affected professionals promptly and take immediate steps to minimize impact, following all legal requirements and professional standards.
Simply put
We use professional-grade security to protect your information and would notify you immediately if anything happened. While perfect security doesn't exist, we're committed to the strongest possible protection of our professional network.
Professional Network Age Requirements
Sentinel is designed for professional business use. While we don't prohibit access for those under 18, we expect any minor participation to be supervised by a parent or guardian and related to legitimate business or educational purposes.
Simply put
Our network is built for business professionals. If you're under 18, make sure a parent or guardian knows you're participating in our professional community.
Policy Updates and Network Evolution
We may update this Privacy Policy as our professional network grows and evolves, or to reflect changes in legal requirements. Significant changes will be communicated to network members via email or prominent platform notices before taking effect.
Continued participation in our professional network after policy updates indicates acceptance of the revised terms. If you don't agree with changes, we respect your decision to leave our network.
Simply put
As our professional network grows, we might need to update this policy. We'll always give you advance notice of important changes. Continued network participation means you accept any updates.
Global Professional Network
Sentinel operates as a US-based professional network, and member information may be processed in the United States or other countries where our service partners operate. These jurisdictions may have different privacy laws, but we maintain consistent protection standards for all network members regardless of data processing location.
Simply put
We're based in the US, so your professional information might be processed here or in other countries. We protect it with the same high standards regardless of location.
Contact Our Professional Team
Questions about this Privacy Policy? Concerns about your professional information? Need assistance with privacy settings? Our professional team is here to help:
Sentinel Professional Privacy Team
Email: privacy@asksentinel.ai
Phone: 607-205-8288
Address: 1207 Delaware Ave, #2221, Wilmington, DE 19806
We're real professionals who understand the importance of privacy in building the trust that makes our network valuable. Contact us anytime.
Simply put
We're building repair professionals who understand privacy matters. Reach out anytime with questions or concerns—we're here to help our professional community thrive.
Effective Date: 3rd Oct 2025
This Policy represents our current approach to protecting our professional network members. Continued network participation after any updates indicates acceptance of revised terms.
Our promise to you: We're champions of the broken door knob and guardians of the professionals who fix it right. Your privacy receives the same attention to detail and commitment to excellence that defines everything we do at Sentinel.