Sentinel Professional Network Terms of Service
Welcome to the Professional Standard in Commercial Building Repairs
These Terms of Service ("Terms") govern your participation in Sentinel's professional network that connects skilled Service Providers with quality-focused Service Requesters for commercial building repairs ("Sentinel" or the "Network"). For the purposes of these Terms, "we" or "us" refers to Sentinel, and "you" refers to any professional member of our network.
Please read these Terms carefully. If you have questions, we're here to help.
At Sentinel, we believe skilled craftspeople and quality-focused property professionals deserve better than the broken systems plaguing our industry. These Terms establish the professional standards that make our network different.
By joining Sentinel, you agree to uphold these professional standards. If you don't share our commitment to excellence, our network isn't the right fit.
More simply put
We're not just another marketplace - we're a professional community dedicated to elevating the commercial building repair industry. These terms ensure everyone maintains the standards that make our network exceptional.
1. The Sentinel Mission
Sentinel connects Service Requesters who need reliable commercial building repairs with skilled Service Providers who take pride in professional excellence. We specialize in repairs under $500 - the "broken door knob" work that others overlook but we know matters enormously.
Our systematic approach eliminates the inefficiencies plaguing our industry. Service Requesters simply request the work they need, and qualified Service Providers complete it within a Not To Exceed (NTE) limit of $500. If work will cost more than $500, providers get approval before proceeding. This streamlined process - refined over 25 years - saves everyone time while ensuring quality.
We use proprietary technology to match requests with the right providers based on skills, location, availability, and proven track record. Our platform handles communication, documentation, and payments so professionals can focus on what they do best.
After 25 years and 20,000+ service providers across multiple countries, we've learned that when you combine systematic processes with professional respect, everyone wins.
More simply put
We champion the skilled professionals who fix the "broken door knobs" of the world. No bidding wars, no administrative nightmares - just professional service that recognizes expertise and gets things done right.
2. Professional Network Membership
Service Requesters
You can join as a Service Requester if you own, manage, or are authorized to arrange repairs for commercial buildings. We welcome property managers, facility managers, and building owners who value professional service over the lowest price.
Property owners and managers can install unique QR codes at their properties to allow tenants to request services. When tenants scan these codes, all orders link to the property owner's account. The account holder remains responsible for all charges and NTE approvals, regardless of who initiated the request.
Service Providers
You can join as a Service Provider if you're a licensed professional with the skills, insurance, and commitment to excellence that defines our network. We're looking for craftspeople who take pride in their work and deserve better than the industry's broken systems.
You must maintain all required licenses and insurance throughout your membership. More importantly, you must share our commitment to professional excellence.
Professional Standards for All Members
You must be at least 18 years old and authorized to enter into contracts. If representing a business, you must have authority to bind that business to these Terms.
We verify credentials because professional networks require professional standards. If we find false information or if you've been removed from Sentinel before, you cannot rejoin without our permission.
More simply put
Service Requesters need authority over their buildings and a commitment to fair treatment of professionals. Service Providers need proper credentials and pride in their craft. Everyone must be honest - our network's reputation depends on it.
3. How Professional Excellence Works
For Service Requesters
Submit detailed service requests including scope, timeline, and property information. Our vetted Service Providers will complete work within your Not To Exceed (NTE) limit - no bidding required. Your default NTE is $500, but you can adjust this higher during registration or anytime in your account. If work will exceed your NTE, providers must provide an estimate and receive approval first. Pay securely through our platform upon completion.
You're working with professionals who deserve respect, clear communication, and prompt payment.
For Service Providers
Create a detailed profile showcasing your skills, experience, and professional credentials. Receive work orders for repairs that you can complete immediately - no bidding, no racing to the bottom on price. For work exceeding $500, provide professional estimates and obtain approval before proceeding. Get paid promptly through our secure system.
You're joining a network that values your expertise, eliminates administrative burden, and ensures fair compensation for quality work.
Our Systematic Approach
We facilitate professional connections using technology refined over 25 years of systematic service delivery. We maintain streamlined processes that eliminate inefficiencies while ensuring quality. We're not party to the actual service contracts, but we maintain the professional standards that make our network exceptional.
Our $500 NTE threshold keeps simple repairs simple while ensuring larger work gets proper planning.
More simply put
Requesters get professional service without bidding hassles. Providers get steady work at fair prices without administrative nightmares. We handle the systems so professionals can focus on professional work.
4. Professional Standards and Systematic Quality
Service Provider Professional Obligations
Perform all work in a professional, workmanlike manner meeting industry standards and local codes. Maintain required licenses and insurance as detailed below. Communicate clearly and promptly - professional relationships require professional communication. Complete work within agreed timelines and NTE limits unless receiving prior approval. Provide professional estimates when work exceeds established limits.
Take pride in your craft. Our network's reputation depends on every member's commitment to excellence.
Insurance Requirements - We Support You Through This
All Service Providers must maintain minimum insurance coverage throughout network membership. We know insurance can be complex, so we're here to help you understand and maintain proper coverage.
Required Coverage:
Commercial General Liability
Bodily Injury & Property Damage: $1,000,000 Each Occurrence
Automobile Liability
$100,000 per person, $300,000 per occurrence; Property Damage: $50,000 per occurrence
Workers' Compensation
Statutory Coverage (varies by state)
Provide current certificates before your first service request. Maintain continuous coverage and provide updated certificates annually. We'll remind you when renewals are due because we want you to succeed.
More simply put
Professional networks require professional protection. We help you navigate insurance requirements because we want you focused on what you do best - excellent work.
5. Fair Payment for Professional Work
Systematic Payment Process
All payments flow through Sentinel's secure system. Service Requesters pay us, we pay Service Providers promptly. This protects everyone and ensures proper documentation - no more chasing payments.
Transparent Fee Structure
Service Providers pay 5% for completed projects. Service Requesters pay 5% for completed projects. These fees fund the systematic quality control, prompt payment processing, and administrative support that makes our network valuable. No hidden charges, no surprises.
Prompt Payment Guarantee
Service Requesters are charged upon work completion confirmation. We then pay Service Providers within 48 hours, minus our platform fee. Professional work deserves prompt payment - it's a core principle of our network.
Professional Dispute Resolution
If payment disputes arise, we work with both parties to resolve them fairly and quickly. We may hold payments during legitimate quality or completion disputes, but our goal is always swift, fair resolution.
More simply put
Both sides invest 5% in a system that eliminates payment hassles, ensures quality, and treats professionals with respect. Providers get paid in 48 hours when jobs are done right.
Payment Example: For $100 work, the Service Provider invoices $100, nets $95 after our 5% fee. The Service Requester pays $105 total ($100 + 5% fee). Everyone knows exactly what to expect.
6. Professional Content and Communication
Your Professional Reputation
When you post project details, photos, reviews, or other content on Sentinel, you retain ownership while giving us permission to use it for network operations and quality improvement.
Professional Standards for Content
Post only accurate information and content you have rights to share. No false, misleading, or inappropriate content. We remove content that violates professional standards.
Honest Professional Reviews
Reviews and ratings maintain our network's quality standards. Provide honest, constructive feedback. Fake reviews or rating manipulation violate our professional standards and damage our community.
More simply put
Your content stays yours, but we use it to make our network better. Keep everything honest and professional. Fair reviews help everyone maintain high standards.
7. Professional Privacy and Network Safety
We protect your information according to our Privacy Policy and maintain safety standards including insurance verification and professional credential checks.
Report safety concerns, unprofessional behavior, or standards violations through our support system. We investigate all reports and take appropriate action to maintain our network's professional integrity.
More simply put
We protect your privacy and work hard to keep our professional community safe and reputable.
8. Professional Network Realities
Sentinel provides a professional network platform connecting skilled Service Providers with quality-focused Service Requesters. While we maintain high standards and systematic quality control, we cannot guarantee perfection in every interaction.
We provide our platform "as is" while maintaining rigorous professional standards. We screen providers, verify credentials, and maintain systematic quality processes, but the actual professional relationships are between network members.
More simply put
We're an exceptional professional network, but we can't control every aspect of human interaction. We maintain high standards, but success depends on all members upholding professional excellence.
9. Network Membership and Professional Standards
You can leave our network anytime through your account settings. We may suspend or remove members who violate professional standards, these Terms, or applicable laws. We provide appropriate notice and appeal opportunities for honest mistakes.
When membership ends, certain Terms continue to apply, especially regarding payments, content licenses, and dispute resolution.
More simply put
You can leave anytime. We might ask someone to leave if they don't maintain professional standards. Some obligations continue even after membership ends.
10. Professional Dispute Resolution
Contact our support team first for any issues. We're committed to resolving problems fairly and quickly - professional relationships deserve professional support.
For disputes we cannot resolve through support, we use binding arbitration rather than court proceedings. This is typically faster and less expensive while maintaining professional standards.
More simply put
Talk to us first - we want to solve problems professionally. If we can't work it out, we'll use arbitration instead of courts.
11. Legal Framework for Professional Excellence
These Terms are governed by Delaware law. We may update these Terms periodically, providing notice of significant changes before they take effect.
If any provision becomes unenforceable, the rest remains in effect. Our failure to enforce any provision doesn't waive our rights to maintain professional standards.
More simply put
Delaware law applies. We might update these Terms occasionally. If one part becomes invalid, the rest still works to maintain our professional standards.
12. Professional Support and Community
Questions about these Terms? Concerns about our network? Need help with your membership? Contact our professional support team:
Sentinel Professional Support
Email: support@asksentinel.ai
Phone: 607-205-8288
Address: 1207 Delaware Ave, #2221, Wilmington, DE 19806
We're here to help you succeed in our professional community.
More simply put
We're real people committed to professional excellence. Reach out anytime - your success is our success.
Effective Date: Last Updated: 02 October 2025
Our Commitment: These Terms reflect our commitment to elevating the commercial building repair industry through professional excellence, systematic quality, and mutual respect. Welcome to the professional standard.
These Terms replace any previous versions. By continuing your Sentinel membership after updates, you agree to maintain our evolving professional standards.