AI Voice
Sentinel makes the calls nobody has time to make. A service provider is reached by email, text and an automated call about the same request, so a job does not sit unseen in one channel. On emergencies the call goes further and can take a verbal acceptance, confirming the provider can arrive inside a two-hour window and assigning the work there and then. Every automated call is recorded and kept against the request.
AI Video
A live assessment through the camera on the phone of whoever found the problem. The agent sees what they see, asks about it, and follows instructions written for that specific property, so it can walk someone to a breaker panel or deliberately keep them at a distance. What it saw travels with the request, which is why a provider can price the job before leaving the yard.
Scheduling
Service dates are only ever offered inside a property's operating hours and around its days off, set for that site or synced down from company level. The provider picks from what is genuinely available, and Sentinel tells the requester and the assigned managers, so a booking does not depend on anyone making three phone calls.
De-Duping
When the same fault gets reported twice, Sentinel flags it and asks one question rather than dispatching twice. Keep the original and the two records merge, so the provider arrives with the fuller picture of what people have described. Keep both and they stay as separate requests. Either way somebody decides on purpose.
Compliance
Tax ID, insurance and terms of service are collected before work is assigned, with follow-up before cover expires rather than a scramble after it has. Site protocols set at property and company level attach to every request that goes out. Tax is calculated by service type and location, then collected and remitted on the provider's behalf.
Payments
Pay by card and an invoice arrives per completed request. Pay on terms and one batch invoice covers the month, with remittance tracked automatically and a flag if a payment comes up short. Service providers are paid within forty-eight hours of a job closing, which is why the review window on completed work is twenty-four.
Reporting
Total spend, average per request and request volume across every property your account reaches, grouped by property or by service type. Every figure is a way in rather than a dead end, so clicking a number lands on the jobs behind it. Batch invoices carry their own breakdown: average and highest ticket, properties serviced, providers used, and the mix of request types.
Analysis
Assets carry their own record: make and model, serial, install date, condition, warranty and the work done to them over time. As that history builds, the question of whether to repair a unit again or replace it stops being a judgement call and starts being a calculation.