FM Application · Managers

Approve what needs a decision. Let the rest run.

Every request across every property, from first report to paid invoice, in one list. Sentinel handles the routine and brings you only the calls that are actually yours to make.

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The request, end to end

Six states, and you only touch one



Awaiting approval

Waiting on your decision before Sentinel goes looking for a service provider. Turn auto dispatch on for a property and this state is skipped entirely.



Finding service providers

Approved, and Sentinel is working through your preferred providers before reaching the wider network.



Collecting estimates

A provider has been reached and needs to put a number against the job before it goes ahead.



Service scheduled

A provider is booked and a date is set. The requester and your team are told without anyone making a call.



Estimate change approval

Someone is on site and the scope has moved. The new number, the work already done and the photos are waiting for you.



Service started

The provider has checked in at the property and the work is under way.

Set it once

Your rules decide what reaches you.

Preferred providers first

Name a primary and a secondary provider per property. If neither can take it, the request goes to the Sentinel network, and a gap in your area is flagged to our team to fill.

Duplicates caught before dispatch

When the same fault is reported twice, Sentinel raises it as a task. Keep the original and the two records merge, giving the provider better context on arrival.

Your brand on it

Add your logo and colors and the interface and notification emails carry them, so the people using it see your operation rather than ours.

Sentinel Service Provider repairing shutter

Listen to a call

Cost and evidence

Know what it cost, and be able to show it.

Spend is reported as work happens rather than assembled at year end, and every action on a request stays on the record.

Spend reports

Total spend, average per request and request volume, grouped by property or by service type, and clickable straight down to the jobs behind the number.

Invoices that match the work

An invoice per request on card, or one batch invoice a month on terms, with your PO number on it and remittance tracked and reconciled automatically.

A full audit feed

Every update, every email with its delivery and open status, every text and every automated call, with the call recordings kept against the request.

Proof of completion

Before and after photos, the description of work done and the final charges, reviewed by you inside twenty-four hours because providers are paid in forty-eight.

Imagine what you'd do with the time back

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