The Full Repair Process on Easy

Call it in, scan the code on the wall, or send a video. Sentinel takes the request, asks the questions a good dispatcher would ask, and makes the follow-up calls nobody has time for. Nothing sits in a voicemail box overnight.

The requester points their phone at the problem and Sentinel walks them through it. Some issues close right there. The rest go out with the fault already understood, so the provider arrives with the right parts and the right tools instead of driving back for them.

Three questions before anyone is dispatched. Is it already reported, so you're not paying twice for one problem. Is it the landlord's responsibility under the lease, in which case Sentinel flags it and routes it to the right party. And is it already covered by a service contract or warranty you're paying for, because that work should never hit a time and materials invoice.

Our network, your preferred providers, or both. Scheduled around the property's operating hours, with the video, the overview and the manager's number already attached to the job. A direct channel connects the provider and the requester, with a call proxy when you'd rather they didn't have each other's numbers.

Geofencing confirms the provider is actually on site. Photos and video before and after go straight onto the record. Inside the not-to-exceed amount, they get on with it. Outside it, they submit the change from the field with photos and a cost to complete, so approval can land before they leave and save a second trip.