The Whole Process, Made Easy

Resolve more service requests faster without adding headcount.

Every call answered, every request captured, dispatch and approvals underway before anyone gets back to their desk. You only see what needs a decision.

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Listen to a call

How it works

One call, ring to resolution. Nobody on your team touches it unless it needs a decision.

Listen to a call

The call is answered.

First ring, any hour. No queue, no voicemail, no answering service typing an email at 2am.

The request is understood

Property, unit, asset and what is actually wrong, in the caller's own words. No menu tree, no form.

It is checked against open work

If the problem is already reported, the call joins that request instead of creating a second one. You do not pay for the same fix twice.

It is triaged.

Emergencies separate from routine on the call, using your rules. Simple issues get guided troubleshooting and close without a truck roll.

It is dispatched.

The right provider gets it with the context already attached, and the requester and manager get the confirmation and the ETA without a follow-up call.

04/13

Estimate Review

The right local pro, fully briefed

Network or your preferred provider, scheduled and coordinated. A direct channel connects provider and requester, with a call proxy when needed. Geofencing confirms on-site check-in. Photos and video before and after. NTE and estimate approvals built in.

05/13

Compliance

Paperwork done once

Tax ID, insurance and terms of service are collected up front, not chased at invoice time. Sentinel follows up before insurance runs out, so cover does not lapse quietly between jobs.

06/13

Scheduling

Their calendar, their choice

Pick a date that works around the property's operating hours. Sentinel tells the requester and the manager, so nobody is left waiting on a call.

07/13

Check-In

Arrive and check in

Scan the property code, or open the provider link that holds all their Sentinel work in one place. Geolocation confirms they are actually on site. The request opens with the video, the overview and the manager's number already on it.

08/13

Site Detail

The site briefs them

Property maps showing where the breaker panel and the plant sit. Access rules, front desk sign-in and site safety procedures, set by the property and by the company above it. Everything a provider would otherwise have to phone someone to ask.

09/13

Scope Confirmation

Confirming the fix

Inside the not-to-exceed, they get on with it. Outside it, they submit an estimate change on the spot, with photos and the cost to complete. The manager's number is on screen, so approval can land before they leave and save a second trip.

10/13

Start Work

Before photos, then start

The before photos go onto the record and the job moves to started. The requester and the manager see it happen without anyone calling to tell them.

11/13

Completion

Closed out in minutes

Enter final charges, add the after photos and a short summary of the work. That record becomes the invoice, so no paperwork is waiting for them at home.

12/13

Satisfaction QC

Proof, not arguments

The manager reviews the finished work within twenty-four hours, against the photos and notes the provider left. If anything is queried, the evidence is already on the job.

13/13

Payment

Paid in 48 hours

Payment lands two days after the job closes, on the same terms for every provider on the system. No lead charges and no monthly fee.

Pick the call you're tired of taking.

Every one of these is a call someone on your team answers today. Start with one. Add the rest when you're ready.

Front desk and intake

4 agents

Service Request Intake & Triage

Captures the property, unit, asset and what is actually wrong, and sets priority on the call.

Front Desk

Picks up on the first ring and routes the calls that are not repairs.

After-Hours Answering

Nights, weekends and holidays handled the same way as Tuesday morning.

Emergency Services

Separates true emergencies and escalates while the caller is still on the line.

Leasing and residents

4 agents

Inbound Leasing

Answers availability calls, qualifies the caller and books the tour without a callback.

Move-In / Move-Out

Schedules the walkthrough, confirms dates and hands the punch list to the field.

Tenant Follow-Up

Confirmations, ETAs and status calls go out so nobody has to chase your office.

Post-Service Survey

Calls after the work is done and captures what the technician did not write down.

Dispatch and field

4 agents

Dispatch Coordination

Sends the job to the right provider with the context already attached.

Provider Coordination

Confirms acceptance, arrival windows and reschedules without a dispatcher on the phone.

Preventive Maintenance

Books recurring work against the calendar and the site's access rules.

Access & Keys

Arranges access, keys and escorts so the truck is not turned away at the door.

Providers and compliance

3 agents

Vendor Onboarding

Collects W-9s, insurance and licenses, and calls before they lapse.

Warranty & Claims

Chases the claim so a covered repair does not get paid for twice.

Renewals & Reminders

Calls ahead of every expiring certificate, contract and inspection date.

Invoices and contracts

4 agents

Invoice Status

Answers "where is my payment" and calls providers back with the answer.

NTE Approval Routing

Moves the not-to-exceed request to whoever can approve it, then tells the field.

Lease Obligation Tracking

Checks who owes the repair, landlord or tenant, before the work is dispatched.

Contract Renewal & RFP

Handles renewal outreach and the call volume that comes with a bid cycle.

Something else

Built to your call flow

Describe your call

Tell us in ten minutes what your team answers all day and we will show you that call handled.

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Capabilities

Learn more about Sentinel’s features and how our voice and video solutions work.

AI Voice

AI Video

Analysis

Reporting

De-Duping

Compliance

Scheduling

See Our Capabilities

"We didn't just automate calls. We eliminated our BPO dependency entirely, exceeded our ROI expectations and brought operations back up to scratch."

Logistics company

Imagine what you'd do with the time back

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