The Whole Process, Made Easy

Resolve more service requests faster without adding headcount.

Sentinel documents every service contract in your portfolio, keeps it current, and rebids it on schedule. You show up to approve the award.

Talk to us

Listen to a call

Less manual handling. Faster resolution.

Connect Sentinel Voice with your FSM, CRM, dispatch, and knowledge systems so calls trigger the right next action automatically.



Awaiting approval

Map call volume, transfers, escalations, and dispatch flow to uncover lost time, capacity, and margin.



Finding service providers

Configure Agents around your workflows, policies, products, and escalation rules.



Collecting estimates

Track response, resolution, routing, and demand trends to improve performance.



Service scheduled

Answer 100% of calls 24/7, with 60% resolved on average without a callback.



Estimate change approval

Deliver a consistent brand and service experience on every interaction.



Service started

Automate follow-up texts, appointment confirmations, and technician ETAs.

How it works

Data driven outcomes. We're not just all talk. Turn every service interaction into faster resolution and lower operating cost.

Listen to a call

Always answere

Capture every request so missed calls don't become missed revenue or SLA risk.

Automated workflows

Eliminate routine queues for customers, dispatchers, and technicians.

Emergency requests

Prioritize urgent work and route it with the context needed to resolve faster.

Reduce risks

Reduce avoidable truck rolls through smarter triage and guided troubleshooting.

Only the job your team should be doing

Free service teams to focus on complex, higher-value work.

04/13

Estimate Review

The right local pro, fully briefed

Network or your preferred provider, scheduled and coordinated. A direct channel connects provider and requester, with a call proxy when needed. Geofencing confirms on-site check-in. Photos and video before and after. NTE and estimate approvals built in.

05/13

Compliance

Paperwork done once

Tax ID, insurance and terms of service are collected up front, not chased at invoice time. Sentinel follows up before insurance runs out, so cover does not lapse quietly between jobs.

06/13

Scheduling

Their calendar, their choice

Pick a date that works around the property's operating hours. Sentinel tells the requester and the manager, so nobody is left waiting on a call.

07/13

Check-In

Arrive and check in

Scan the property code, or open the provider link that holds all their Sentinel work in one place. Geolocation confirms they are actually on site. The request opens with the video, the overview and the manager's number already on it.

08/13

Site Detail

The site briefs them

Property maps showing where the breaker panel and the plant sit. Access rules, front desk sign-in and site safety procedures, set by the property and by the company above it. Everything a provider would otherwise have to phone someone to ask.

09/13

Scope Confirmation

Confirming the fix

Inside the not-to-exceed, they get on with it. Outside it, they submit an estimate change on the spot, with photos and the cost to complete. The manager's number is on screen, so approval can land before they leave and save a second trip.

10/13

Start Work

Before photos, then start

The before photos go onto the record and the job moves to started. The requester and the manager see it happen without anyone calling to tell them.

11/13

Completion

Closed out in minutes

Enter final charges, add the after photos and a short summary of the work. That record becomes the invoice, so no paperwork is waiting for them at home.

12/13

Satisfaction QC

Proof, not arguments

The manager reviews the finished work within twenty-four hours, against the photos and notes the provider left. If anything is queried, the evidence is already on the job.

13/13

Payment