FM Application · Service Providers

Everything about the job on one screen.

Providers open one link and see the work assigned to them. Each job carries the video, the site detail, the ceiling price and the numbers to call, so it can be judged, priced and closed from a phone in the van.

Talk to our team

The job page

Everything they would otherwise have to ask for is already on the request.

The video the requester recorded. An overview of what has already been tried. The requester's number and the property manager's number. The not-to-exceed for that service type. The site protocols they will need at the door. All of it visible before they decide whether to take the job.

Your own work list

One link opens every job assigned to them, across every customer running on Sentinel. No account to create per client and nothing to install.

A decision, not a form

Can you do this job? Yes under the not-to-exceed, yes with an estimate, or no. Answering no passes it to the next provider without a phone call about it.

Told three ways

An email with the detail, a text pointing at it, and an automated call. On emergencies the call itself can take a verbal acceptance and assign the job there and then.

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Sentinel Service Provider repairing shutter

Listen to a call

Pricing and closing out

Numbers agreed in the app, not argued afterwards.

Every cost moves through the same screen the work is recorded on, so the job closes with the paperwork already done.

The not-to-exceed is set by the customer per service type and property. Under it, the provider works without asking. It is also the cap on what they can charge at the end.

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Check in at the door

Instructions can be set per property and across the company, so the agent asks about that site rather than reading from a generic script.

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The site briefs them

Where emergency handling is switched on, the agent opens by asking whether this is one, then works through your qualifying questions. Is the facility shut down. Is anyone at risk.

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Evidence, built in

The agent can introduce itself with your company name rather than ours, and its behaviour is configured with our team to suit how your sites actually run.