FM Application · Requesters
Every request arrives already diagnosed.
Making a request
Four steps, and none of them involve finding a manager.
Set it once
Your rules decide what reaches you.
Access
Open Sentinel
A code on the wall, a shared link, or a phone call. Sentinel opens in the browser on the phone already in their hand, with nothing to download and no account set up in advance.
Verification
Confirm the phone number
A one-time passcode arrives by text. First time through, Sentinel asks for a name and email and that is the whole sign-up.
AI Voice & Video
Show it, and Sentinel sees it
The agent sees what the camera sees and asks about it, or works it through on the call. Nobody needs the words for a fault they have never met. It can walk someone to the breaker panel, or keep them at a distance where that is the safer answer.
Access
Then stop thinking about it
If a provider is needed, the requester is told when the job is approved, when it is scheduled and when it is done. No status calls, in either direction.
